Flooded residential street in Fulshear, Texas near the Brazos River with standing water reaching driveways after heavy rain

Flooding in Fulshear, TX: Who to Call First

Fulshear sits near the Brazos River and Bessie's Creek; the Brazos River flooded the area in 2016, and Hurricane Harvey caused more flooding in 2017.

Who to Call First in Fulshear

Water Is Coming In: Who to Call, in Order

Call 911 only if there is immediate danger — a downed power line, a gas smell, or someone trapped by rising water. For a plumbing leak, find and close your house's main water shut-off valve if you can reach it safely. Then call your water provider. Once safe, call your insurer and a restoration provider — you do not need to wait for the claims process before arranging cleanup.

911 — only for immediate danger: electrical hazard, gas leak, or a person trapped.
Your house's main shut-off valve — close it if you can reach it safely.
City of Fulshear 24 Hour Emergency Services, 281-346-8830 — for water customers inside city limits; the same number handles billing and customer service (fulsheartexas.gov).
Your MUD operator, if one is printed on your water bill instead of the City.
Your homeowner's insurer — start the claim when you can.
A restoration provider — reach out when it is safe to arrange cleanup; you do not have to wait on the insurance claim first.

Who to call	Number	Role
City of Fulshear 24 Hour Emergency Services	281-346-8830	Water emergencies, plus billing and customer service, inside city limits
Fulshear City Hall	281-346-1796	City Hall
Your MUD operator	Printed on your water bill	Emergency water shut-off outside City utility service
Texas Department of Insurance complaint line	800-252-3439	If your insurer mishandles your claim

Checked: September 2026 against fulsheartexas.gov, the source for the City phone numbers on this page.

For the complete restoration process once the emergency calls are made, see the Fulshear water damage restoration overview.

City Utilities or a MUD: How to Tell Which One Serves You

Fulshear has grown fast — from about 16,269 residents in 2020 to an estimated 64,630 in 2025 — and many of the newer master-planned communities are not on City of Fulshear water at all. They are served by a separate Municipal Utility District, or MUD, with its own emergency number.

Check the company name printed on your water bill.
Ask your HOA — many master-planned communities list the utility provider in the community documents.
Look up your address on the TCEQ Water Districts Map Viewer, the state's map of municipal utility districts.
If your bill names a MUD such as Fulshear MUD 3A, the operator may be Si Environmental — use the emergency number printed on your own water bill rather than a number found online.

Calling the wrong number can waste time during an active leak, since the City and a MUD generally handle only their own water lines. If a broken pipe caused the leak, see what to do about a burst pipe in Fulshear for the next steps once the water is off.

Fulshear, TX water damage restoration — City Utilities or a MUD: How to Tell Which One Serves You

Why Fulshear Floods: Brazos River, Bessie's Creek, and Storms

Fulshear sits along the Brazos River corridor, with Bessie's Creek running through the area. The Brazos River flooded the region in May and June 2016, and Hurricane Harvey brought more flooding in August 2017. Hurricane season in Texas runs June 1 through November 30.

May-June 2016: the Brazos River flood.
August 2017: Hurricane Harvey.
Hurricane season runs June 1 through November 30 each year (NOAA).

Fulshear's newer neighborhoods sit behind detention basins and drainage improvements tied to their specific development; a neighborhood that stayed dry in 2016 or 2017 is not necessarily safe from a future storm.

Check Your Flood Zone and Find Your Floodplain Administrator

To see whether your address sits inside a mapped flood zone, use the FEMA Flood Map Service Center, the federal government's official flood map lookup tool. Fulshear's floodplain administrator depends on your address: inside city limits it is the City; in unincorporated Fort Bend County it is the county's engineering department.

Inside Fulshear city limits: the City Engineer / Development Services office handles floodplain questions (fulsheartexas.gov).
Outside city limits, in unincorporated Fort Bend County: the Fort Bend County Engineering Department is the floodplain administrator.
Fort Bend County also runs FBC Alert, an emergency notification system residents can sign up for through the county.

Use the FEMA Flood Map Service Center to look up the flood zone for your specific address, and confirm any development or rebuilding rules with the floodplain administrator for that address.

Fulshear, TX water damage restoration — Check Your Flood Zone and Find Your Floodplain Administrator

Permits After Water Damage: Who to Ask

If your repairs go beyond drying out carpet — framing, flooring, electrical work, or replacing a water heater or HVAC system — you likely need a permit before work starts. Who issues it depends on whether your address is inside Fulshear city limits or in unincorporated Fort Bend County.

Inside city limits: the City of Fulshear Building Department issues permits for framing, flooring, electrical work, and water heater or HVAC replacement.
Confirm permit requirements with the office for your address before starting any repair.
Outside city limits: Fort Bend County Engineering Development Permits issues the permit; check the county's posted fee schedule before you apply.

Confirm whether a permit applies before the drywall goes back up — it is easier to arrange an inspection while the wall cavity is still open. For the mold-prevention side of the same repair, see mold prevention after water damage in Fulshear.

If That Did Not Work

If the number you called does not pick up or the office cannot help, do not wait and hope. Try the number again, confirm you have the right utility, and widen your search for who is actually responsible for your address.

Try again, or confirm which utility serves your address — this is the City's listed emergency line for water issues, but a MUD may serve your specific address instead.
Try another route: if you are not sure whether the City or a MUD serves your address, check the TCEQ Water Districts Map Viewer or your HOA, then call that operator directly.
Contact your insurer next: once the water is off, the timing shifts from an emergency call to a claims process. Start that call as soon as you can — Texas law puts response deadlines on the insurer once you notify them, not on you.

See the step-by-step guide to water damage cleanup in Fulshear for drying, permits, and insurance timelines if none of these calls get you the help you need right away.

Fulshear, TX water damage restoration — If That Did Not Work

What Changed on This Page

September 2026: page published; phone numbers and legal deadlines checked against the official sources linked above.

Frequently Asked Questions

How do I check the flood zone for my Fulshear address?

Look up your address on the FEMA Flood Map Service Center. For questions about how floodplain rules apply to your property, contact the floodplain administrator: the City Engineer / Development Services office inside Fulshear city limits, or the Fort Bend County Engineering Department outside them. A map lookup does not replace an official flood zone determination.

Did the Brazos River actually flood Fulshear in 2016 and 2017?

Yes. County sources point to both years as major flood events for the area: the Brazos River flooded the region in May and June 2016, and Hurricane Harvey brought additional flooding in August 2017. Hurricane season in Texas runs from June 1 through November 30 each year.

How do I find out if the City of Fulshear or a MUD supplies my water?

Check the company name on your water bill first. You can also ask your HOA, since many master-planned communities list the utility provider in the community documents, or search your address on the Texas Commission on Environmental Quality's Water Districts Map Viewer, which shows municipal utility district boundaries statewide.

Who handles emergency water shut-offs in communities like Cross Creek Ranch or Jordan Ranch?

Those master-planned communities are typically served by a Municipal Utility District rather than the City. If your bill names an operator such as Si Environmental, use the emergency number printed on your own water bill rather than a number found online, since MUD operators can change.

Do I need a permit to repair a flooded home in Fulshear?

Usually, if the work goes beyond drying out — framing, flooring, electrical work, or a water heater or HVAC replacement. Inside city limits, the City of Fulshear Building Department issues the permit. Outside city limits, the County's Engineering Development Permits office issues it; the county posts its fee schedule on the same page. See mold prevention steps for Fulshear homes once permits are in hand.

Is water damage covered by my homeowner's insurance?

Most standard policies typically cover sudden, accidental water discharge, such as a burst pipe. Flooding, ongoing seepage, and mold are typically excluded from a standard homeowner policy, per the Texas Department of Insurance. This page is general information, not insurance advice — ask your own insurer how your specific policy applies.

What does NFIP flood insurance cover if I have a policy?

A National Flood Insurance Program policy covers up to $250,000 for the structure and up to $100,000 for its contents, with a standard 30-day waiting period before a new policy takes effect. A standard homeowner policy does not include flood coverage — NFIP or a private flood policy is separate.

Who is Fulshear's floodplain administrator?

It depends on your address. Inside Fulshear city limits, the City Engineer / Development Services office administers floodplain rules. In unincorporated Fort Bend County, outside the city, the Fort Bend County Engineering Department is the floodplain administrator. Use the FEMA Flood Map Service Center to look up whether your specific address sits inside a mapped flood zone.

Water in your home right now?

See who to call first in Fulshear, how to reach your water provider, and how to check your flood zone.

Who to Call First in Fulshear